Helix Care
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For support coordinators

For Support Coordinators

Helix Care is a family-owned NDIS provider based in Melbourne. We give you one point of contact, reliable support workers and clear updates, so your participants get the support you arranged for them.

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Trusted partnership. 10 NDIS registration groups, a Melbourne-based team and support you can count on.

A participant in a wheelchair and her support worker sitting together in a park

Why coordinators choose us

Why support coordinators choose Helix Care

We know the pressure you are under. We built our service around reliability, communication and good outcomes for your participants.

  • Family-run and accountable

    You deal directly with the people who run the business. Questions get answered quickly.

  • Reliable service delivery

    Consistent, professional support you can depend on for every participant you refer.

  • Clear communication

    Regular updates, honest reporting and a fast response when you need it.

  • Comprehensive registration

    10 NDIS registration groups covering personal care, household tasks, community access and more.

  • Quality assurance

    Our support workers are qualified and screened, and we check in regularly on how things are going.

  • Flexible support

    We adapt how and when support is delivered to suit each participant and their goals.

Working with you

How we support your role

You juggle a lot. We aim to make Helix Care the easy part.

Simple referrals

Send us the participant's needs and location. We confirm capacity and availability quickly.

Careful matching

We match your participant with support workers who suit their needs, personality and goals.

Ongoing updates

You receive regular progress updates, and we tell you early if anything changes.

What you can expect

  • One point of contact
  • Reliable service delivery
  • Regular progress reporting
  • Prompt responses to queries
  • Support that follows the participant's plan

Registration

Our NDIS registration groups

Helix Care is registered to deliver these supports across Melbourne and Victoria.

  • 0101 – Accommodation / Tenancy Assistance
  • 0104 – High Intensity Daily Personal Activities
  • 0107 – Assistance with Daily Personal Activities
  • 0108 – Assistance with Travel / Transport Arrangements
  • 0115 – Daily Life Tasks in Group / Shared Living
  • 0116 – Innovative Community Participation
  • 0117 – Development of Daily Living and Life Skills
  • 0120 – Household Tasks
  • 0125 – Community, Social and Civic Activities
  • 0136 – Group and Centre-Based Activities

Referral process

How we work together

Four simple steps from referral to ongoing support.

  1. Step 1: Initial referral

    Contact us with your participant's needs and location. We confirm availability.

  2. Step 2: Service matching

    We match your participant with qualified support workers who meet their requirements.

  3. Step 3: Service delivery

    Our team provides consistent, professional support and keeps in regular contact with you.

  4. Step 4: Ongoing support

    Regular reporting, plan reviews and responsive communication as needs change.

Where we work

Helix Care is a family-owned provider based in Melbourne. We support participants across Melbourne and Victoria.

Get in touch

Ready to partner with Helix Care?

Send us a referral or call the family directly. We will get back to you promptly.

Send an enquiryGo to the contact page