1. Introduction

Helix Care Pty Ltd (“we”, “our” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services or visit our website.

2. Information we collect

2.1 Personal information

We may collect personal information that you provide directly to us, including:

Name and contact information
Date of birth
NDIS participant number and plan details
Health and medical information relevant to your care
Emergency contact details
Payment information

2.2 Usage information

We may also collect information about how you access and use our website, including:

IP address and browser type
Pages you view and links you click
Time spent on our website
Device information

3. How we use your information

We use the information we collect to:

Provide and improve our services
Communicate with you about our services
Process your payments
Comply with legal obligations
Maintain accurate records
Protect your health and safety

4. Information sharing and disclosure

We may share your information with:

Healthcare providers involved in your care
The NDIS and other regulatory bodies
Emergency services when necessary
Service providers who assist in our operations

We will not sell your personal information to third parties.

5. Data security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Lodge a complaint with the relevant authorities

7. Changes to this policy

We may update this Privacy Policy from time to time. We will let you know about any changes by posting the new Privacy Policy on this page and updating the “last updated” date.

8. Contact us

If you have any questions about this Privacy Policy, please contact us:

Email: info@helixcare.com.au
Phone: 0423 866 620
Location: Melbourne, Victoria