Privacy Policy

Last updated: 28/06/2025

1. Introduction

Helix Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information
  • Date of birth
  • NDIS participant number and plan details
  • Health and medical information relevant to your care
  • Emergency contact details
  • Payment information

2.2 Usage Information

We may also collect information about how you access and use our website, including:

  • IP address and browser type
  • Pages you view and links you click
  • Time spent on our website
  • Device information

3. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Communicate with you about our services
  • Process your payments
  • Comply with legal obligations
  • Maintain accurate records
  • Protect your health and safety

4. Information Sharing and Disclosure

We may share your information with:

  • Healthcare providers involved in your care
  • The NDIS and other regulatory bodies
  • Emergency services when necessary
  • Service providers who assist in our operations

We will not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with relevant authorities

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@helixcare.com.au
  • Phone: 0420 749 663
  • Address: 123 Main Street, Melbourne, VIC 3000, Australia