Greater Melbourne
NDIS support in Thomastown
Support in Thomastown works best when it comes from people who know the area. Helix Care is a family-run business based in Melbourne, and our workers travel to participants living across Thomastown and the wider City of Whittlesea.
About Helix Care
Supporting participants in Thomastown
Thomastown sits on the Mernda line, so getting to Reservoir, Preston or the city by train is straightforward for participants who travel that way. Most of the trips we support are closer to home though: an appointment at the Northern Hospital in Epping, a shop at Westfield Plenty Valley in Mill Park, a session at the local library, or a visit to family in Lalor or Campbellfield.
This is one of the most multicultural parts of Melbourne, with long-established Italian, Greek, Macedonian and Arabic-speaking families alongside newer arrivals. We ask about language, food and household routines before support starts, and we keep the same worker with you wherever we can.
Our home base is Melbourne, where the family who run Helix Care live and work.
Services
NDIS services in Thomastown
The supports most often requested by participants in Thomastown. Ask us about anything not listed.
Registration group 0101
Accommodation and Tenancy Assistance
Support to find, establish, and maintain suitable accommodation and tenancy arrangements.
Registration group 0107
Assistance with Personal Activities
Support with personal care and daily living activities to maintain dignity and independence.
Registration group 0104
High Intensity Daily Personal Activities
Specialised intensive support for complex personal care needs requiring skilled assistance.
Registration group 0115
Assistance with Daily Tasks in Shared Living
Specialised support for daily living tasks in shared accommodation settings.
Registration group 0116
Innovative Community Participation
Creative and innovative approaches to community engagement and social participation.
Registration group 0117
Development of Daily Living and Life Skills
Comprehensive skill development programs to enhance independence and life capabilities.
Registration group 0120
Household Tasks
Professional support with household management and domestic tasks for a comfortable living environment.
Registration group 0125
Participation in Community, Social and Civic Activities
Support to actively participate in community life, social events, and civic engagement.
Registration group 0108
Assistance with Travel and Transport
Reliable transportation support to access community activities, appointments, and social opportunities.
Registration group 0136
Group and Centre-Based Activities
Structured group programs and centre-based activities promoting social connection and skill development.
Areas we support
Areas we support
Contact us to check availability where you live.
- Lalor
- Epping
- Mill Park
- Bundoora
- Reservoir
- Campbellfield
FAQs
Frequently asked questions
Common questions about NDIS support in Thomastown.
Can a support worker meet me at Thomastown station?
Yes. Thomastown is on the Mernda line and a lot of our work starts with getting somewhere. A worker can meet you at the station, travel with you on the train, or drive you to an appointment at the Northern Hospital in Epping. Tell us where you need to be and we will plan the trip with you.
Can you match me with a worker who understands my language and culture?
Thomastown has long-established Italian, Greek, Macedonian and Arabic-speaking communities, so we ask about language and culture in our very first conversation. We will do our best to match you with a worker who suits your household. If we cannot find the right person, we will tell you honestly rather than send someone who is not a good fit.
Do you also support participants in Lalor, Epping and Mill Park?
Yes. Whittlesea is a large council area and our workers travel across it, including Lalor, Epping and Mill Park. We also cover the suburbs on its edges, such as Bundoora, Reservoir in Darebin and Campbellfield in Hume. Helix Care does not have a shopfront in Thomastown. We are based in Melbourne and we come to you.
How do I get started?
Send an enquiry through our website or give us a call. We will talk through your NDIS plan and goals, answer your questions and arrange a time to meet. There is no obligation.
Family-owned and operated
Talk to us about support in Thomastown
Send us an enquiry or give us a call. You will speak directly with the family who run Helix Care, and there is no obligation.